Privacy Policy

At Horse Care World, we value the trust our global equestrian community places in us. Just as we are committed to providing premium equestrian products—from Close Contact Saddles to essential Hoof Care solutions—we are equally dedicated to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website horsecare-world.com.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We collect information that helps us provide our services, process your orders, and enhance your shopping experience:

Personal Information

• Contact Details: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Account Information: Username, password, purchase history, product preferences
• Communications: Records of correspondence when you contact our customer support

Non-Personal Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, referring website, search terms
• Cookie Data: Information collected through cookies and similar technologies

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for equestrian products
• To provide customer support and respond to your inquiries
• To personalize your shopping experience and recommend products that match your interests
• To improve our website, products, and services
• To send promotional communications (with your consent) about new products, special offers, and equestrian events
• To prevent fraudulent transactions and enhance security
• To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who assist in operations (payment processing, shipping, marketing) under strict confidentiality agreements
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Protection of Rights: To protect the rights, property, or safety of Horse Care World, our customers, or others

International transfers: As we serve a global equestrian community (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your payment information is encrypted using SSL technology and processed by PCI-compliant partners. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Restriction: Request restriction of processing of your personal information
• Data Portability: Request transfer of your data to another organization
• Objection: Object to processing of your personal information for direct marketing
• Consent Withdrawal: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. These technologies help us understand how our equestrian community interacts with our site and which products are most popular.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Enable enhanced functionality and personalization
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy regularly.